Online Client Services

The aim is to provide temporary relief to individuals and businesses who may have been financially impacted by the COVID-19 pandemic.

All customers whose accounts are in good standing as at April, 2021; or accounts that are not already in arrears exceeding 30 days.

Loans that are already more than 30 days in arrears will not qualify for a loan deferral.

No.
There will be no imposition of late payment fees or penalties during this period.

At present, the deferral is limited to only three months.

The loan deferral package is not automatic so customers would have needed to apply. We accepted requests for loan deferrals up until June 16, 2021, therefore, customers can no longer apply since this deadline has passed.

No.
However, interest will continue to accrue on loans that are deferred and borrowers will need to honour the deferred repayments in the future.

No.
Please contact your branch for special arrangements.

Yes.
It applies to all loans outstanding as at April 30, 2021.

There are no service or administration fees associated with our loan deferrals but the deferral will extend the term of your loan and increase your monthly instalment slightly.

Resuming payments after the deferral period means an extension of the loan maturity date by the same period.

The accrued interest will be spread over the remaining loan term and the monthly repayment will increase marginally.